AttensaCheckout and payment problems
What to do when Pro checkout will not open, a payment is not confirmed, a payment fails, or you are asked to contact an owner.
Updated
On this page
| What you see | What it means and what to do |
|---|---|
| Online purchase unavailable | Checkout is not available for this plan right now. Try again later or contact support. |
| Ask a workspace owner to upgrade | Only an owner or administrator can buy. Ask one of them. |
| “This workspace is already included in another workspace’s Pro subscription” | The workspace is already covered. The owner of the paying workspace manages the subscription. |
| “Manage the existing subscription in billing” | The workspace already has a subscription. Use Manage billing or cancel. |
| “Confirm that you understand payments are non-refundable” | Tick the acknowledgment box in the purchase dialog before continuing. |
| “Stripe could not start checkout: …” | Stripe rejected the request or could not be reached. Try again; if it keeps failing, contact support with the full message. |
Payment is not confirmed
After you pay, the page may say your payment is being confirmed. Pro activates automatically within a few minutes. Refresh Plans & billing to check. Your invoice and receipt appear in the list when it is done.
A payment failed
Open Manage billing, update your payment method, and the subscription continues. Until then the page shows “Your last payment failed”.
Checkout was cancelled
If you leave Stripe without paying you are not charged, and Attensa shows that checkout was cancelled. Start again from Plans & billing.
If none of this helps, contact support with category billing. Do not send card numbers.
Important
Payments are final and non-refundable. See Renewals, cancelling, and non-refundable payments.
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Still need help?
Signed-in customers can open a request from inside the workspace with Ask Attensa. Otherwise, send us a message and we will reply by email.