FAQ and troubleshooting

I can’t see my workspace or meetings

Why a workspace is missing or empty: wrong Google account, wrong workspace, an unaccepted invitation, or removed access.

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“You don’t have access to a workspace right now”

Attensa shows this when your account has no active workspace. If you were removed or suspended, ask the workspace owner to invite you again. See Suspend, remove, and change roles.

An invitation did not work

  • Sign in with the same Google address the invitation was sent to. Another account is refused.
  • Invitations expire after 7 days. Ask for a new one.
  • Open the link from the email, so the page says Accept invitation with Google.

The workspace looks empty or different

  • Check the workspace card at the top of the side menu. You may be in another workspace. See Switch between workspaces.
  • You may have signed in with a different Google account than before.
  • A new workspace starts empty until Google is connected and the first import finishes.
  • On Basic, only recent meetings are shown. See Why only recent meetings appear on Basic.

Signed out unexpectedly

Your session lasts up to seven days, or your Google sign-in may have expired. Sign in with Google again; Attensa explains the reason on the sign-in page.

Still need help?

Signed-in customers can open a request from inside the workspace with Ask Attensa. Otherwise, send us a message and we will reply by email.

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