FAQ and troubleshooting

Why only recent meetings appear on Basic

Basic shows a short rolling window of meetings and a monthly allowance. Older records are kept and return when you upgrade.

Updated

On this page

On Basic, Attensa shows only a short, rolling window of your most recent meetings, and the Overview says so (for example “Last 7 days”). Basic also has a monthly meeting allowance.

Nothing is deleted

Meetings outside the window, or over the allowance, are kept, only hidden. Upgrading to Pro shows everything Attensa has imported, and Pro also lets a Google Workspace administrator import history Google still holds.

Different limits, different reasons

LimitWhat it does
Recent window (Basic)Meetings older than the window are hidden. They come back if you upgrade.
Monthly meeting allowance (Basic)Meetings beyond the allowance are kept but hidden until you upgrade.
Google’s 30 days (every plan)Google removes Meet records about 30 days after a meeting ends, so Attensa can only fetch recent meetings, unless a Google Workspace administrator on Pro or Enterprise imports older history.

What to do

  • Export reports regularly if you only need recent attendance. See Exports and reports.
  • Compare plans or see the pricing page for current allowances.

Still need help?

Signed-in customers can open a request from inside the workspace with Ask Attensa. Otherwise, send us a message and we will reply by email.

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