AttensaEveryone
FAQ and troubleshooting
Fixes for the most common problems: Google warnings, missing meetings, full places, checkout, access, and reaching support.
- Google shows “Google hasn’t verified this app”What Google’s unverified-app warning means, what to check before continuing, and what to do if your administrator blocks it.
- Importing older meetings says “not authorized”The older-history import needs a Google Workspace administrator account with Reports access. Personal Gmail accounts cannot use it.
- Why only recent meetings appear on BasicBasic shows a short rolling window of meetings and a monthly allowance. Older records are kept and return when you upgrade.
- A meeting is missingA checklist for when a class you held does not appear in Attensa: organizer, timing, Google connection, plan window, and sync.
- My places are full and I cannot invite someoneWhy an invitation says all places are assigned, and the ways to free a place or add more.
- Checkout and payment problemsWhat to do when Pro checkout will not open, a payment is not confirmed, a payment fails, or you are asked to contact an owner.
- I can’t see my workspace or meetingsWhy a workspace is missing or empty: wrong Google account, wrong workspace, an unaccepted invitation, or removed access.
- Reconnect GoogleHow to renew the Google connection when syncing stops, a member who connected it left, or Google says the connection expired.
- Contact supportOpen a support request from inside your workspace, or use the contact form if you cannot sign in.
Still need help?
Signed-in customers can open a request from inside the workspace with Ask Attensa. Otherwise, send us a message and we will reply by email.