Renewals, cancelling, and non-refundable payments

Payments are final and non-refundable

This also covers extra users and unused places. Attensa does not offer refunds for any reason. If you are unsure, use the free Basic plan first. The policy is shown before you buy, on Stripe Checkout, and on every invoice and receipt, together with the date you accepted it.

Automatic renewal

The subscription renews automatically at the end of each billing period and is charged to the saved payment method until cancelled. Cancelling stops future renewals; paid access continues until the end of the current period.

The next renewal date shows on Plans & billing (“Renews automatically on …”).

Cancel your subscription

1. Open Settings, then Billing.
2. Choose Manage billing or cancel. Stripe’s billing page opens.
3. Cancel the subscription there.

Where to find it: Settings→ then Billing→ then Manage billing or cancel

• Pro stays active until the end of the period you have already paid for. The page then reads “Cancelled. Pro stays active until … and you won’t be charged again.”
• When the period ends, the workspace becomes Basic. Your records are kept; Basic’s limits decide what is shown. An annual subscription is not charged again.
• Only owners and administrators see Manage billing or cancel.

If a payment fails

The page shows “Your last payment failed”. Open Manage billing and update your payment method to keep Pro.

Deleting a workspace or account

Deleting a workspace, or an account that is the only person in a workspace, stops the subscription from renewing at the end of the period. Paid access continues until then. See Delete a workspace or your account.